Cable line not buried

Why hasn’t my cable line been buried yet I have contacted them 3 times and still my cable is not buried and it’s in my neighbors yard.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

119.2K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityMelinda

Official Employee

•

234 Messages

5 hours ago

Thank you for reaching out to us on our Community Forum, @user_wa620x! I completely understand your concern of a line that needs to buried. How long has the cable been exposed?

2

0

U

user_wa620x

Visitor

•

2 Messages

It’s over 3 weeks that our

internet has been put in and the exposed cable is in our neighbors yard.

(edited)

Like

Reply

2 hours ago

Thanks for confirming, @user_wa620x. I'd like to do everything I can to help look into getting that cable buried. Please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

2 hours ago

0

Customer Service

user_wa620x

Cable line not buried

EG

XfinityMelinda

user_wa620x

XfinityAbel

New to the Community?