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Cable line not buried
I had xfinity installed around 6 weeks ago. The cable leading to the house was left laying across my backyard. No one has ever come back to bury it. What do I need to do to get this taken care of?
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XfinityMichaelC
Administrator
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4.4K Messages
5 years ago
Greetings, @RobertJ1 ! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that the line to your house has not been buried as of yet. I would like to have a look into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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user_f52fe2
Visitor
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8 Messages
4 years ago
Same here - except I have called NUMEROUS times and the agents make new ticket orders and then they close it out without explanation. I have to call only to find out that it was closed out and start another ticket... It has, and continues to be a terrible and stressful experience! The tech came out on January 11,2021, told me he had to run a direct line, and assured my landlord and I that a team would be out- anywhere from a week to a month- to come and bury the line. Over a month later I called back and was informed that no work order was ever placed. I would continue to call after that - having to re-explain all of the details and timeline, and every agent would create a new ticket and tell me I would be contacted by 24-72hrs by a tech to come and bury it. So far that has yet to happen. The original tech himself, gave me his number to follow up. I texted and called and he never responded. It is a safety hazard for the other tenants and anyone walking through the property as I myself tripped over it at night. Here we are as of March 26, 2021, and still the cable remains. Xfinity created this issue and has not taken care of their responsibility to complete the job.
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user_f52fe2
Visitor
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8 Messages
4 years ago
Hello ComcastLysaP,
Not interested in communicating again through chat, I want Xfinity responses to be recorded and seen. At this point I do not have any trust in Xfinity's handling or rather not handling this issue. My last ticket order is 052411193. Thank you.
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user_f52fe2
Visitor
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8 Messages
4 years ago
Ok, I will try. @ComcastLysaP
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user_f52fe2
Visitor
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8 Messages
4 years ago
Hello, @ComcastLysaP how do I chat? I do not see "chat" feature or icon?
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