Visitor
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1 Message
Cable line needs trenched
We ordered new service from Xfinity. They ran an orange cable from the road and through our yard several weeks ago. It is quite a distance and the cord zig zags all over. This is incredibly frustrating to mow around. We cannot get in contact with anyone to help us with this issue and feel like since we bought your service, we are no longer valued as customers. This can easily be remedied on our side. We have an order number, but we can't get into our account despite changing passwords, giving all the info asked by your bots, and going through the same hoops over and over. Your "customer service" is horrendous Xfinity. Please...who do we need to contact to trench this cable line? Our order # is 1001353479832115
XfinityKei
Official Employee
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2.6K Messages
13 hours ago
@user_lqvw8p We can certainly check on that line and your account to resolve this for you! Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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