user_sf39sw, Thank you for reaching out to Xfinity Support. I can understand your concern with this situation. There is a process that has to be followed when it comes to cable lines being buried. On average, it can take up to 14 business days from the date the technician submits the order request for the work to be completed. Delays may be caused by permits, weather conditions, utility marking, or other issues.
In some communities, we’re required to apply for and receive a permit before we can replace the underground cable line. Permit approvals can take between five and 30 days.
We try to get these handled as quickly as possible, but there are those situations where it can take longer. Did the tech mention anything to you when they were there?
EG
Expert
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116.1K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.3K Messages
1 year ago
Permit approvals can take between five and 30 days.
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