user_sf39sw, Thank you for reaching out to Xfinity Support. I can understand your concern with this situation. There is a process that has to be followed when it comes to cable lines being buried. On average, it can take up to 14 business days from the date the technician submits the order request for the work to be completed. Delays may be caused by permits, weather conditions, utility marking, or other issues.
In some communities, we’re required to apply for and receive a permit before we can replace the underground cable line. Permit approvals can take between five and 30 days.
We try to get these handled as quickly as possible, but there are those situations where it can take longer. Did the tech mention anything to you when they were there?
Thank you, when it comes to these type of special requests orders they can take up to 14 days to complete depending on scheduling and any possible permits that are needed.
so i recommend waiting at least until 12/6/24.
I'll be happy to check back in with you in a couple of days to make sure it's been completed
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_sf39sw Hello there! We wanted to check back in and see how the work is coming along? Has this been completed for you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_sf39sw That is great news, I'm glad we are working on getting the line buried for you. I'd like to follow up with you. Do you know what day we will be out?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110.6K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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1.9K Messages
6 months ago
Permit approvals can take between five and 30 days.
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