Visitor
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1 Message
Cable Line is down from a storm and I have to wait 3 days for a technician.
My cable line was hanging low from a storm back in July so I had Xfinity come out and move my line. Well they never showed the day that I took off to make sure they did it correctly so they came 2 days later and literally just raised the line. Mind you, the line has weeds grown across half of it because of my neighbors jungle in his backyard.
Fast forward to today, and I wake up to my cable line in my pool. I call and ask for someone to come out today because at this point I am done with this company. Nope, not till Saturday. I am so frustrated that I’m dealing with issues like this from this company because nothing ever gets fixed properly and clearly not efficiently.
XfinityJamesC
Official Employee
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3.1K Messages
46 minutes ago
Greetings, @user_i9y30h! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting your cable line repaired, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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