Visitor
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1 Message
Cable line installation takes longer than expected
Very frustrated with xfinity. A guy came to install a line but said we don’t have a working cable wall thing so he put up a work order for us. But It’s been a month and nobody came to do the work. I have been already charged $68 for the service but we don’t have any service and never HAD one. So frustrating
EG
Expert
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111K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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1.9K Messages
2 days ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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