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user_tsolc6
1st Topic

6 Messages

Wednesday, March 27th, 2024 8:01 PM

Closed

Cable Line in Yard Exposed in Three Places

There have been no changes in the yard however the cable is now exposed in three locations and I am concerned it could eventually be a tripping hazard or it could be cut by a mower. 

Question

 • 

Updated 

9 months ago

428

2

0

XfinityRay

Official Employee

 • 

2.7K Messages

1 year ago

Good afternoon, user_tsolc6! Thanks for taking the time out of your day to let us know about the wire. We love things to be at your fingertips so you are able to report that through the Xfinity Assistant as well. You can type in "hazardous wire" or "dangerous wire". The Xfinity Assistant would open the same ticket that our team does. The ticket is resolved when a visit is set up to address this. The visit can take up to 48 hours once the ticket is resolved. The instructions to report that in the Xfinity Assistant are here.

If you prefer our help. please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

8

0

user_tsolc6

6 Messages

@XfinityRay​ I appreciate your assistance!  I reported the wire through the Xfinity Assistant yesterday and the case was closed today.  I will try one more time and if that does not work, I will try using the direct message method. 

1 year ago

0

XfinityRay

Official Employee

 • 

2.7K Messages

You're welcome and thank you for taking those steps! No need to do that again, user_tsolc6. The case/ticket being closed is a part of the process. That just means a visit was set up to get the line fixed. You will see someone come out within 48 hours from when that closed. Since you did that yesterday, I will check back with you tomorrow afternoon to see how things are going. The team can come out anytime between 8 AM and 8 PM. They work outside so you do not have to be home for the visit. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_tsolc6

6 Messages

Thank you for the additional explanation as I did not realize that. I thought the ticket had just been cancelled and there would be no further action. 

1 year ago

0

XfinityRay

Official Employee

 • 

2.7K Messages

Good afternoon, user_tsolc6! I wanted to check back with you, have you seen anyone come out to repair the line today? If not, I want to check on your account and make sure everything is on track. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_tsolc6

6 Messages

@XfinityRay​, good evening. I waited to see if anyone came out on Friday and Saturday. There has been no visit. I will follow the direct message suggestion. 

1 year ago

0

user_kvrtsu

2 Messages

9 months ago

hazardous wire at [Edit: PII], wo I have to contact ???

(edited)

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