Visitor
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1 Message
Cable line in sewer drain
Found out today after days of having backed up plumbing that Comcast had drilled straight through our main sewer drain. Has anyone else had this problem, and if so how did you proceed with this? The plumber charged over $800 for the camera and flushing out my sewer line because of something Comcast did.
XfinityPaula
Official Employee
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1.7K Messages
2 days ago
Hello EliR114! Thanks for reaching out to us on our Xfinity Forums for help with the damage to the sewer line. You are in the right place for help! I'm sorry you were having trouble with the plumbing. I can open a claim with our team to have the damage investigated and work from there to help have this corrected. Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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