Cable line has not been buried for 2 months now

Hi, in November, a technician connected our house to an orange temporary cable line, stating that within a few weeks, someone will be able to bury a permanent cable line. The orange cable line lies across our yard and connects to a pole next to a neighbor’s driveway.

The yard was marked within the first week of December for the underground crew to bury the line. Since then, no one has come to bury the line.

I have chatted to Xfinity agents multiple times who have all stated that it has been scheduled and that it would get buried that week. The week goes by and nothing happens. After submitting a safety issue ticket, I received notifications from Xfinity stating that the ground was marked, a crew was scheduled, and then received a notification that the job was complete, but the orange cable line still crosses the yard, connected to the pole. No one has come to our house.

This is not only a safety issue, but also poor customer service. I am in contact with an inspector from our county and am ready to take action if Xfinity does not bury the cable line.