Hi there, @user_xz43nc I’m sorry to hear the cable line was cut by utility workers while digging in your yard. We’d be happy to help get this reported and work toward getting your service restored. Please send us a DM with your full name and full service address so we can take a closer look.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
EG
Expert
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122.5K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
•
3.8K Messages
3 hours ago
Hi there, @user_xz43nc I’m sorry to hear the cable line was cut by utility workers while digging in your yard. We’d be happy to help get this reported and work toward getting your service restored. Please send us a DM with your full name and full service address so we can take a closer look.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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0