Cable line hanging

Hello, thank you for reaching out via our Xfinity Forums. I see this is the first time you have reaching out to us here. I hope you find this way communicating easy and useful.

To see about getting someone out there to talk a look at that cable line can you please send me a Peer to Peer message with your first and last name and your full address?

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Good luck. I have been trying for a while to figure out how to report the same thing (and just posted about it). It seems Comcast wants to make it hard to report wiring issues.