Visitor
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4 Messages
Cable Line hanging, technicians never show, not a customer
I have a cable line hanging in the driveway of my business. I am no longer a customer. I've placed a ticket a week ago. I keep being told each day I call that a tech will be out in 24hours but nobody shows. This line is stopping my business from running smoothly. How do I get a tech out and to get the line raised as well? This line has been pulled down 4 times this year due to it sagging.
XfinityAdrienne
Official Employee
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1.5K Messages
6 hours ago
Good Morning, @user_i755o9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the line, and it imposing on your daily life. We would be happy to look into the details and ensure it is resolved as quickly as possible. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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