Visitor

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2 Messages

Tuesday, February 3rd, 2026 1:53 PM

Cable line hanging down at [Edited]

Cable line in the grass at [Edited: "Personal Information"]. We have power, but no internet due to the down line.

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Visitor

 • 

2 Messages

23 hours ago

How do we get this fixed. We reported it, but there have been no updates or changes to the ticket

Official Employee

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2.5K Messages

23 hours ago

Appreciate you getting us in the loop about the down line user_zosr8c.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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