Visitor

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1 Message

Monday, August 31st, 2026 8:29 PM

Cable line down

This line is laying across my drive way

Oldest First
Selected Oldest First

Official Employee

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3.1K Messages

2 hours ago

Thank you for reaching out to us here. I will be happy to look into any issue with that line. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

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