Good evening, @user_f2i0ms! We appreciate you taking the time out of your day to let us know about the downed line! If you have an account with us, you can report that with these instructions,https://www.xfinity.com/support/articles/report-an-issue. It creates the same ticket we do. The ticket sets up a visit and is then closed. From there, the line team comes out to make the repair.
Feel free to send us a direct message with your full name and the address where the line is down to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityRay
Official Employee
•
3.7K Messages
3 hours ago
Good evening, @user_f2i0ms! We appreciate you taking the time out of your day to let us know about the downed line! If you have an account with us, you can report that with these instructions,https://www.xfinity.com/support/articles/report-an-issue. It creates the same ticket we do. The ticket sets up a visit and is then closed. From there, the line team comes out to make the repair.
Feel free to send us a direct message with your full name and the address where the line is down to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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