Thank you for letting us know, user_h5qxbz! Please do not touch the wires and stay clear of them. As a quick reminder, you can report an issue online by visiting xfinity.com/xfinityassistant. Type a message to let us know what your issue is (Hazardous or Dangerous Wires), and you'll be directed to the Report an Issue landing page where you can select the cables wires may pose a safety risk and enter your contact info.
You’ll see a confirmation page as well as receive a confirmation email. Requests will be worked in the order they're received. Your patience is appreciated as we work to resolve your issue as quickly as possible. You’ll receive emails along the way to let you know about the status of your request, and if needed, we may contact you on the phone number you provided to gather additional information to help us resolve your issue. Once we’ve fixed your issue, we’ll send an email to let you know that everything’s all set.
Our team can help too! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityThomasA
Official Employee
•
2.5K Messages
1 year ago
Thank you for letting us know, user_h5qxbz! Please do not touch the wires and stay clear of them. As a quick reminder, you can report an issue online by visiting xfinity.com/xfinityassistant. Type a message to let us know what your issue is (Hazardous or Dangerous Wires), and you'll be directed to the Report an Issue landing page where you can select the cables wires may pose a safety risk and enter your contact info.
You’ll see a confirmation page as well as receive a confirmation email. Requests will be worked in the order they're received. Your patience is appreciated as we work to resolve your issue as quickly as possible. You’ll receive emails along the way to let you know about the status of your request, and if needed, we may contact you on the phone number you provided to gather additional information to help us resolve your issue. Once we’ve fixed your issue, we’ll send an email to let you know that everything’s all set.
Our team can help too! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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