Visitor
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2 Messages
Cable line down
I have a cable line down AGAIN, it was down 2 months ago. Took you guys 5 days to send someone out here to put it up while it laid in the middle of a 4 way intersection. I need to make a service appointment asap for someone to come put it back up it is hanging on other power lines currently, it’s within 10 feet from the ground
XfinityRaul
Official Employee
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1.9K Messages
2 years ago
Thanks for sharing this detailed information regarding the cable. I'm able to share these details with your local dispatch team so we can make sure it's properly installed as quickly as possible. Hopefully, this will be the last time you have any issues with this downed cable.
May I please have your best contact phone number and email address? I'd like to add it to the ticket just in case our maintenance team needs additional information from you.
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