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user_y6rvv9
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Thursday, January 22nd, 2026 3:59 PM

Cable line down on ground

The cable line is lying across my side yard from ice pulling it down. I can’t talk to a live person on the Xfinity customer service line. There are small children living next door and running around it. This is a huge safety issue!!!!

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3 hours ago

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XfinityKassie

Official Employee

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2.2K Messages

3 hours ago

 

user_y6rvv9 Good morning! We appreciate you reaching out to our Xfinity Forums Team regarding your line. I can definitely see the safety concern. I would be happy to help you get a ticket issued to have it taken care of. To begin, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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