Visitor

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1 Message

Friday, January 16th, 2026 7:25 PM

Cable line down in yard

There is a xfinity cable line down in my yard.I already had georgia power.The power company to  come out.And they said it is a cable line.

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Official Employee

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960 Messages

2 hours ago

Good afternoon user_r1wy8m. We can certainly help you out with this. I will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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