Visitor
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4 Messages
Cable Line Down in the Road
My cable line from the pole to my house is down. It is in the road. I live in a busy residential area about 2 blacks from the town square. It also looks like if someone drags it they’ll be dragging the electrical lines down. I’ve been trying to keep it out of the way. I called and Xfinity said they would have one out by Sunday. It is Friday night and I’m worried about peoples vehicles and power for the street beyond my house. I asked her to escalate it. Xfinity doesn’t need a line just hanging there and all over the ground.
CCKrystal
Problem Solver
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385 Messages
3 years ago
Good evening @615Momma, and thank you for reaching out to our team here on our Community Forums page! I am sad to read of your cable line being down. We definitely want to get this taken care of for you ASAP.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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