Thank you for joining the Xfinity Forums community, and letting us know about the damaged line, user_sefn6g. Our team can help! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
And, as a quick reminder; we offer many ways for you to manage your Xfinity products and service online, without ever having to speak with an agent. Have an issue you’d like to let us know about? You can report it online using Xfinity Assistant, and type a message to let us know what your issue is.
XfinityThomasA
Official Employee
•
2.3K Messages
7 months ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
And, as a quick reminder; we offer many ways for you to manage your Xfinity products and service online, without ever having to speak with an agent. Have an issue you’d like to let us know about? You can report it online using Xfinity Assistant, and type a message to let us know what your issue is.
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