Cable line cut

hello, need someone to come out to repair a cut cable line. the line was marked incorrectly by about 4 feet and fencing contractor dug a hole and cut the line. I did schedule an appointment for Wednesday morning, but want to make sure that they will have proper equipment to repair. also, i tried calling two different Xfinity support numbers and neither would except voice or keypad commands to the recorded questions. can you provide a better number than800-934-6489 or 800-266-2278?

Responses

Accepted Solution

XfinityAlyssaA

Official Employee

•

1.8K Messages

2 years ago

Good afternoon @user_ai8zxt, and thank you for reaching out on our Community Forums about your cut cable line. Rest assured, you've reached the right team to help make sure this gets fixed. We'd be happy to get your account pulled up and take a closer look at your appointment. To get started, can you please send us a Direct Message with your first and last name as well as the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

We look forward to working with you!

0

Customer Service

user_ai8zxt

Cable line cut

XfinityAlyssaA

New to the Community?