1 Message
Cable line cut in yard
I need to speak with a live agent, I've just had my cable line cut and need to schedule an emergency technician to come by ASAP, but the website assistant won't help.
1 Message
I need to speak with a live agent, I've just had my cable line cut and need to schedule an emergency technician to come by ASAP, but the website assistant won't help.
XfinityBenny
Official Employee
•
790 Messages
5 months ago
@BofolleyBrooks Hello, thanks for posting to the community. We know how important it is to stay connected, and have the details of scheduling an appointment asap on this https://xfinity.com/support/articles/xfinity-my-account-app-manage-appointments page. I'll list the direct steps to get started below:
1. Log in to xfinity.com.
2. Click Troubleshoot under the device you want to troubleshoot
3. Next, you can check for some common issues with this device. Try each troubleshooting step, then click Continue.
4. If we're unable to resolve your issue online, you may be asked to set up a repair appointment with an Xfinity technician. Click Continue.
5. Tell us about the issue you're having, then click Continue.
6. Select a date and time that works for you and enter the best number for the technician to reach you. When you've completed all the fields, click Schedule Appointment.
7. You'll see a confirmation page once your appointment is scheduled.
- If you need to change or cancel your appointment, you can select Manage Appointment. Otherwise, you can exit by selecting Back to My Account.
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