Cable line cut by landscapers

Oh, no user_ec4jj0! Thanks for visiting us on our forums page for help with getting someone out right away since that cable line was cut. For the quickest and most seamless option, you can schedule an appointment online. Here are the steps below. Please let me know if this helps. 

 

1st -In order to schedule a repair appointment, you need to first try to resolve your issue using the online troubleshooting guides available in My Account. Long into xfinity.com to select a troubleshooting guide, select the appropriate device from the Devices tab and then select the Troubleshoot link to get started.

 

2nd - After doing so, you may be directed to set up a repair appointment with an Xfinity technician if we're unable to resolve your issue online.

 

3rd- Please tell us about the nature of your issue and select Continue.

 

4th- Select a date and time that works best for you, and enter the best number for the technician to reach you. When you've completed all the fields, select Schedule Appointment.

 

5th- You'll see a confirmation page once your appointment is scheduled. If you need to change or cancel your appointment, you can select the Manage Appointment option. Otherwise, you can exit by selecting Back to My Account.