Visitor
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1 Message
Cable Line Bury
Our cable line was supposed to be buried in June. It is now November and Xfinity continues to reschedule our cable line bury appointment or just does not show up. I have called and emailed customer support numerous times and have gotten nowhere. Now I am still waiting, somehow xfinity pulled an ariel line and attached it to a pole we are removing. We have actually regressed from the initial issue. What can I do to get this cable line buried? Is there a number of someone to speak with that actually can help?
XfinityRichard
Official Employee
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2.6K Messages
10 hours ago
Hi there, @user_zsrezp Thank you for reaching out I completely understand how frustrating and exhausting this situation has become. You’ve been more than patient since June. I’m truly sorry you’ve had to go through this, especially with the added complication of the aerial line being attached to a pole you’re removing. You came to the right place for assistance. Can you please DM me your full first and last name along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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