Visitor
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1 Message
Cable Line Burried
My new cable service was installed prior to labor day on 08/26/2025. A temporary line was used during that installation. There has been no follow up crew to bury the permanent cable outside. I'm looking for support to get that scheduled and confirmed.
Accepted Solution
XfinityJustinC
Official Employee
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1.8K Messages
2 months ago
Hello, @user_rw64ja thank you for reaching out over Xfinity Forums. You've contacted the right place, I can help ensure the temporary line gets addressed, These orders typically take up to 14 business days, to ensure any underground lines or permits may be needed, and it's exceeded that time frame. I'll need to gather some information to locate your account that we don't want in our public conversation.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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XfinityJustinC
Official Employee
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1.8K Messages
2 months ago
@user_rw64ja I appreciate you sending the direct message, I was able to locate that and will follow with you there to assist with the line work completion.
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