Visitor
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1 Message
Cable line burial
Here is my situation - xfinity has dropped the ball several times in the last few weeks. I have been working with them to bury my overhead cable lines for over a month, with no resolution. I am trying to contact management to explain my situation and have resolution. However, I am unable to find any contact information for management. Is there anyone that can help direct me to management? Thank you!
XfinityRay
Official Employee
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3K Messages
10 hours ago
Hi there, @user_2duaw5! Thanks for reaching out about getting the aerial line converted to an underground one. We are happy to further help. I see that you already sent through a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there but please keep that in mind for the future.
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