Visitor
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1 Message
Cable line burial -did not remove temporary cable
We had a cable line buried. They did not remove the temporary orange cable running above ground in my yard. I need to talk to someone and have them come back out to remove it. It is IMPOSSIBLE to speak to a human being about this. How do I get someone to fix this????
XfinityPaula
Official Employee
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1.5K Messages
13 days ago
Good morning user_1lzs0f. Thank you so much for reaching out to us on our Xfinity Forums. You are with the right team for help with the line as well as almost all Xfinity products and services!
I'm sorry to read that the temporary line was not removed. I would be happy to work with the local team on our side to have the line removed. I can imagine the hassle it is causing with trying to maintain the yard or having the kids play.
Please send us a direct message with your name and service address. I would love to work with you to have the line removed.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
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