Visitor
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1 Message
cable left on ground
It has been a month since the technician put a drop cable for my internet in my yard. How do I get you to bury it? I runs across my driveway and we constantly have to move it.
Visitor
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1 Message
It has been a month since the technician put a drop cable for my internet in my yard. How do I get you to bury it? I runs across my driveway and we constantly have to move it.
user_ppwca9
Visitor
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2 Messages
3 hours ago
Hello Xfinity, similar issue. A drop line is on the corner of my property, passes through the rain gutter in front of my house and goes two houses down. The line was placed there on June 9th. I called to complain about it on August 7th and the agent on the phone said they were scheduled to take care of it on Monday the 17th. That never happened.
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XfinityEva
Official Employee
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2.6K Messages
2 hours ago
@user_02a80f We'll definitely want to follow up on this for you. It can take up to 14 business days for a cable line to be buried. Did you receive any notifications when the request was submitted? We email you about the progress as a timeline from start to finish.
If you did not receive notification or would like check out where we are this process can you please send us a direct message with your full name and service address?
To send a direct message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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