Visitor
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1 Message
Cable laying in our yard
There is an unburied Comcast cable laying across our backyard that has been there for years. Tired of trying not to cut it with lawn mower.
Visitor
•
1 Message
There is an unburied Comcast cable laying across our backyard that has been there for years. Tired of trying not to cut it with lawn mower.
XfinityPaula
Official Employee
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2K Messages
3 hours ago
Hello user_rut9eh! Thanks for reaching out to us for help with the cable that's been laying in your yard. You found the right team for help. We greatly appreciate you being careful and not hitting the line. I would be happy to get a crew out there to bury the line for us.
Can you please send us a direct message with your name and service address? From there I will work with the local teams to have the line buried.
Typically it takes about 14 business days to have the work completed, but we will follow you through the process and make sure that it's completed.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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