Visitor
•
1 Message
Cable issues
I moved apartments and although I have my internet working, my televisions are not hooked up correctly and I don’t even think I have the correct cords. Doesn’t look like I have an hdmi cable hooked up on the one TV at all. The movers said they could do this but they didn’t know what they were doing, mixed up/lost cords? I just need a technician to come out and hook up my three TVs correctly, maybe provide correct cords? The automated system is maddening…how can I set up an appointment??
Accepted Solution
XfinityAldrik
Official Employee
•
2.4K Messages
4 hours ago
Good evening @user_f0i5hi! I know moving can be stressful on its own, and worrying about missing cords and TVs that aren’t set up is the last thing you need. I can certainly assist with scheduling a technician visit, so they can properly hook up all three TVs and provide any necessary cables. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0