Visitor

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1 Message

Friday, August 14th, 2026 1:19 PM

Cable issue

I already had a chat box restart my cable box. Problem still exists. 

No more AI. 
live person please!!  Call me. [Edited: "Personal Information"]

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Official Employee

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3.6K Messages

1 hour ago

@user_sbne7n

Thanks for reaching out. We apologize for any inconvenience you’re experiencing with your cable service.

 

The Xfinity app is a great way to troubleshoot cable issues using our chat assistant. https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app

 

Could you let me know if you’re seeing any error codes or error messages?

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