Visitor
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1 Message
Cable installer cut through a drain tile
Back in August, your tech burying our cable cut through a drain pipe we had installed 7-8 years ago to alleviate pooling water in our driveway. Tech just threw the damaged/cut portion behind a bush as to hide it. Still waiting for a resolution.
XfinityRay
Official Employee
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4.5K Messages
4 hours ago
Hi, @user_0mwoxx! Thanks for letting us know that you are waiting to hear back from the damage team. We can check on your ticket and ensure this process is moving forward. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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