Cable installed across neighbor's yard.

Question

Months ago one of your techs installed your cable on my neighbor's pole and ran it across their yard to my house. It is still across their yard and driveway and is a big issue. Someone needs to come out and run this cable correctly and get it out of their yard.

EG · Answer

The concern is not 'TV / Channels And Programming' help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityEmilyB · Answer

user_liz5u4 Welcome to our community forum! Thank you for bringing this to our attention so we can address the cable that's running across your neighbor's yard. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter &ldquo;Xfinity Support&rdquo; in the &ldquo;To&rdquo; section. Include your name and address in the body of the message so I can find your account and get started on a resolution.

Customer Service

user_liz5u4

Cable installed across neighbor's yard.

EG

XfinityEmilyB

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