Cable Installation

I bought a new house, went to install my gateway yesterday and found there is not a cable connection inside the house. I need someone to come run a cable.

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XfinityBenjaminM

Official Employee

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3K Messages

6 hours ago

user_g1yzxs Hello! Thank you for reaching out to us here on our Community Forum. Is your home still being built, or is it completed? It is true that if our services have not existed in the home previously, you are required to have a Pro Installation completed. We'll be happy to help you. Please send a Direct Message and be sure ot cinlude your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_g1yzxs

Visitor

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2 Messages

6 hours ago

I have tried to call and keep getting hung up on since I don’t want to talk to the virtual assistant. I tried the virtual assistant and it doesn’t help. Keeps trying to check/fit the connection but there is not one.

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XfinityRaf

Official Employee

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1.4K Messages

38 minutes ago

Good morning @user_g1yzxs. Since you have NOW Internet service, you will need to use the XFINITY Assistant to help with setting up your services. We are closing this thread for now, but if you have any issues with anything else, please let us know in a new post.

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Customer Service

user_g1yzxs

Cable Installation

XfinityBenjaminM

user_g1yzxs

XfinityRaf

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