Hi there! Sorry to hear you are looking to cancel your installation appointment. You can log in through the Xfinity app or online at xfinity.com to cancel. If you have paid a deposit, once cancelled, you will be receiving that deposit back to the original payment method.
If you have specific questions about your account feel free to send us a direct message with your full name and service address to get started.
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityEva
Official Employee
•
1.6K Messages
3 months ago
Hi there! Sorry to hear you are looking to cancel your installation appointment. You can log in through the Xfinity app or online at xfinity.com to cancel. If you have paid a deposit, once cancelled, you will be receiving that deposit back to the original payment method.
If you have specific questions about your account feel free to send us a direct message with your full name and service address to get started.
To send a direct message:
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