Visitor
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2 Messages
Cable in yard/street since 2/12/2026
Hello, Xfinity replaced a cable on 2/12/2026. It is laying across the yards and street of our house and our neighbors house. I’ve requested burying of the cable 3 times via Xfinity assistant beginning 3/11/2026. I appreciate help you can provide. Thank you
XfinityLinda
Official Employee
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2.4K Messages
16 hours ago
Thanks for posting here in our community, @user_bd4lfs, about the cabling in the yard. We're sorry to hear the cable hasn't been buried after 3 requests. We'll gladly take a closer look into this for you, so we'll need to get your name and address in a Direct Message in order to do that.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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