Visitor
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1 Message
Cable in yard safety hazard
My cable has been down in my yard at [Edited: "Personal Information"]. This is a safety hazard that needs to be addressed asap.
Visitor
•
1 Message
My cable has been down in my yard at [Edited: "Personal Information"]. This is a safety hazard that needs to be addressed asap.
XfinityPaula
Official Employee
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1.9K Messages
10 hours ago
Hello user_3z7gdj, good morning, and thank you for reaching out to us on our Xfinity Forums to report the hazard the downed line is causing. I'm sorry that the line is creating a potential hazard. I would be happy to get someone out there asap to make sure we have the line raised and repaired so that there are no future issues. If you have our Xfinity services are you have any service issues?
Please send us a direct message with your name and address. From there I will be able to work on connecting with our local teams to dispatch a technician.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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