Visitor
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1 Message
Cable in yard safety hazard
My cable has been down in my yard at [Edited: "Personal Information"]. This is a safety hazard that needs to be addressed asap.
Visitor
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1 Message
My cable has been down in my yard at [Edited: "Personal Information"]. This is a safety hazard that needs to be addressed asap.
XfinityPaula
Official Employee
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2K Messages
2 months ago
Hello user_3z7gdj, good morning, and thank you for reaching out to us on our Xfinity Forums to report the hazard the downed line is causing. I'm sorry that the line is creating a potential hazard. I would be happy to get someone out there asap to make sure we have the line raised and repaired so that there are no future issues. If you have our Xfinity services are you have any service issues?
Please send us a direct message with your name and address. From there I will be able to work on connecting with our local teams to dispatch a technician.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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Lunney
Visitor
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1 Message
3 hours ago
My cable is down in my yard at 1066 Leonard Drive Johns Island SC. This is a safety hazard that needs addressing ASAP.
The Xfinity app, the chat, AI. and a phone were all useless.
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