Cable in my yard

Our Digital Care Team can help, @KMELVILLE! Let's take a closer look together. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address, so we may further assist you?

As a quick reminder to keep you informed about the work we’re doing, we'll text and/or email you throughout the process of replacing or installing your underground cable line. It is completed in stages.

• You can also check on our progress by visiting Xfinity.com and clicking on the banner message at the top of the page for more details.
  • Note: To get text messages or emails, you must have a mobile number and/or email address on your account.

Unfortunately, we do encounter occasional delays for this work. Delays can be caused by:

• Permits: In some communities, we're required to apply for and receive a permit before we can replace the underground cable line.
  • Permit approvals can take between five and 30 days.
• Weather Conditions: Weather conditions, such as snow and rain, can impact both the equipment used to bury the cable line and the ground conditions in such a way that we're unable to dig.
  • Since weather is unpredictable, the amount of time these delays may cause is also unpredictable.
• Underground Utilities Locates (If Applicable): All utilities must either mark their lines or let us know they have no lines where we are digging.
  • Delays can happen in the survey process performed by public utilities.
• Other Issues: Other delays can be caused by special events, area construction, etc. that may limit our access, or we may need other equipment to perform the work at your home.
  • In the event of one of these delays, you'll be contacted by our underground crew who will explain the issue as well as provide an estimated time for completing the work.