Visitor
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6 Messages
Cable In My Front Yard
Friday, April 24, 2026 @ 0959 hrs. Today is Day 36 since I notified Xfinity (X) of my cable laying in my front yard ABOVE GROUND. Today was the expected start date of putting the cable underground. Another cable company (Glo Fiber?) was putting in cable and cut my cable in the process. This 2nd company did connect my cable so that I did not lose service, BUT, the cable is protruding from the above-ground green box, is on my lawn, goes through the cement conduit under my driveway, and above ground on the other side where it is buried in the ground. THIS IS A TRIPPING HAZARD! The utilities have all been marked although said marks have been removed when the grass is cut. I have wrapped yellow CAUTION tape around the cable so that it is VERY noticeable. I have been communicating with X via a private chat after posting about this issue on Monday, April 6, 2026. I decided to come back to the COMMUNITY forum so that my situation would be in view of other customers of X. I think that public posting of issues gets more traction. A word to the wise, keep notes of your communications with X (day, date, time, etc.) so you have the running history of what is going on with your issue. If this situation were workplace related, I'd be in contact with OSHA.
XfinitySara
Official Employee
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2.5K Messages
6 hours ago
Hello, @user_qc9mn3! I was just replying to your latest DM (it looks like we've been working with you directly since the 6th). Thank you for creating your own post, though! We'd definitely like to circle back to something publicly for the sake of the community, and I appreciate your time on this. Since we were preparing to send you a Direct Message with these details, I'll just provide an update here :)
The estimated completion date appears to be pushed out, but much further than we were anticipating. So, I just emailed our field team for more information, and they've confirmed it should be done well before then. Other team members have been alerted and asked for more details, so we will be providing those to you (typically via DM) as they come in. I know this has taken longer than you'd like, and I sincerely appreciate your patience!
Thanks again for checking in, and for allowing our team the chance to assist with this resolution. I promise we are on it, and hoping for closure soon!
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