Cable In My Front Yard

Hello Sara.  Per your message above, "The estimated completion date appears to be pushed out..."  Pushed out until when?  Later in April?  In May?  June?  The field team "confirmed it should be done well before then."  Did you get an idea of WHEN this might be?  It is I who have been keeping Xfinity informed, not the other way around.  Xfinity has offered very little information other than the date of April 24, 2026.  

I have received a credit of $50 on my bill on March 30, 2026.  In my opinion, Xfinity should provide a larger credit due to 1) the length of time it is taking to resolve this issue; 2) the time I've spent calling Xfinity, messaging Xfinity with updates, keeping notes on the (lack of) progress on this issue; 3) purchasing tape to mark the cable in my yard; 4) having to make sure the contractor who mows my lawn is aware of the cable for safety's sake.  

FYI, Glo Fiber was working on their cable installation around November 12, 2025.  On November 16th, I put out driveway markers to indicate where the cable was above ground.  I think, but am not 100% certain, that I notified Xfinity about this situation in November.  Yes, I realize that the ground may have started to freeze and conditions would not be the best for working to bury the cable.  But I have been in touch with Xfinity by a number of phone agents, too numerous to mention, before I found the Community Forum to air my woes.  That seemed to put some energy into the fix although it's been mostly very nice Xfinity folks texting me that they will keep me updated (LOL) and thanking me for my patience.  

I do hope Xfinity will see its way to compensating me for all of the bother I've experienced with my UNBURIED CABLE.  I, too, am hoping for closure soon.

Great questions, @user_qc9mn3. The ticket now shows an estimated closure date of June 10th, but as I mentioned, the first field team member to respond to me said it should be done well before then (a specific date was not provided). We can certainly review the account for adjustment/credit once everything is resolved :) Our team is great at reviewing and fixing all known issues as fast as we can, even when that means facilitating communication with other teams. I don't mean to add to the frustration by thanking you again, but I do appreciate your patience. And I look forward to catching up with you soon!

OK.  I have an estimated date of fixing my above-ground cable by Wednesday, June 10, 2026.  I will continue to monitor things on this end and keep you updated as to progress.  Thank you Sara.

OK, I now have an approximate completion date for burying my currently above-ground cable by Wednesday, June 10, 2026.  I shall continue to monitor progress on my end and report it to you.  Thank you Sara.

Thank you so much for this update. we will keep this open as well on our end.