Visitor
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1 Message
Cable has been sagging in my yard for 2 months.
Your contractors came out to run new cable in April. They cut the fiber line that ran to my house, and then tried to blame it on t mobile. That was bad enough but then they draped a bright orange cable along my fence and cut corners so it’s blocking my ability to access my compost bin. It’s been there for 2 months and no one has come to bury it. This needs to be fixed now.
EG
Expert
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118.3K Messages
17 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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2.8K Messages
17 hours ago
Hello user_a59bhs
We are happy to help investigate this line bury for you. To do that we will need to do a bit of research for the location. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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