Visitor
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1 Message
Cable has been laying on the ground for 53 straight days.
The cable line that runs from the road I live on to my house has been laying on the ground for 53 straight days now. The line got knocked off the poles by a tree on April 1st. We have made countless calls to Xfinity customer service in vain attempts to get someone out here to get the cable attached to the house and the poles, so that the 500-foot-long cable is no longer laying in the yard, the flower beds, and on the forest floor along the four telephone poles on our property. So, I have two questions.
1. Do you ever plan to actually come out and reattach the cable to the four telephone poles and our house, or should we try to incorporate the cable into the landscaping? We could paint it green and brown and most people would just think it's part of the outdoor decor. Your call.
2. Do you plan to rename your "customer service" something else? I mean, you really have lot of balls calling it "customer service". You could rename it "Our collection of morons who are incapable of actually getting something fixed". Or you could use something more official like "The Xfinity Department of nobody [Edited: "Language"]". Either would work. Then again you would probably assign the renaming task to your [Edited: "Inflammatory"] "customer service" team, thus ensuring it would never actually get done.
CCVanessa
Contributor
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234 Messages
2 years ago
Hi there, thank you for taking the time to reach out and express your concerns. My apologies for the delay in getting the dropped wire issue resolved, and I am happy to check for any updates on the open ticket. There are only a limited amount of techs trained to safely replace and/or pick up those wires, so it is not uncommon for the turn around time to be a few weeks or more. However, we definitely don't want you to feel like you are being ignored. Or that we don't have the intention to fix it, because we absolutely do. Question, are you a current Comcast customer?
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