Visitor
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1 Message
Cable fell from storm damage
The cable from the alley to my home has fallen as a result of storm damage. It is still connected on both ends (and service has not been interrupted) however it now reaches the ground in the middle of my backyard. I'd like to know the steps to have this remediated.
XfinityAlfonso
Official Employee
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2.4K Messages
2 hours ago
Good evening user_wcs1jd thank you so much for taking the time out of your day and reaching us here via our Xfinity Forums! This certainly sounds like a critical issue, and we'll do all we can to get this resolved for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
Please also include any photos you have of the line in questions at it's connectionm points and where it is hanging low.
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