Visitor

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1 Message

Monday, April 13th, 2026 7:04 PM

Cable exposed at service box

My xfinity cable line is pinched between the base and lid of my service box outside. The cable line is buried upto the service box and the cable is routed over top of the base of the box and the top was put on with the cable exposed and pinched in between. Need someone to fix this issue.

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Official Employee

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2.6K Messages

27 days ago

 

Titan13, thank you for reaching out to Xfinity Support. I would be happy to take a look at things and see what we can do to help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

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