Visitor
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5 Messages
Cable down outside of my house
The line from the telephone pole to our house came down in the last storm. I have call at least 5 times. 2 times you sent out an inside tech who said this is an outside job and you need a bucket truck. The last tech came on Friday 3/6/26 and he spoke to his supervisor who said someone with a truck would be out by the end of day and if not it would be fixed by Sunday. He also said they would call before they got there and when they finished. NO SURPRISE - No Call, No Show. You guy are the worst. What do I need to do to get you out to my house and fix the problem? We have been without service since February 22.
XfinityMarshante
Official Employee
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968 Messages
8 hours ago
Hello @user_t40eko, thanks for taking the time to leave a post. Sorry you’ve had to go through all of this. I completely understand why you’re upset. Anyone would be in your situation. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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