U

Visitor

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2 Messages

Friday, May 23rd, 2025 11:11 PM

cable down - literally

a wire providing cable internet to my house was snapped by a truck and i can’t seem to raise any human to report this to and i would really like the situation remedied asap. 

Visitor

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2 Messages

22 days ago

like any support line i call give me a computer and tbh it is less than helpful 

Expert

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31.7K Messages

@user_ylfm8f​ 

1-800-Comcast or 1-800-Xfinity

And, BTW, this isn't real time.  I just happened to wander by.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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304 Messages

Hello user_ylfm8f , we can certainly get the line fixed. I assume if it snapped your service is completely out?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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