Visitor
•
2 Messages
Cable Down for three days with no help from Comcast
A tree branch fell during a storm last Thursday morning, bringing a wire with it that has been hanging at waist height across my driveway since. The fire department determined it is a Comcast cable and advised it be moved asap. I reported it to Comcast immediately, and was told it would be removed at 10am on Friday - they did not show up, or reach out to update me. When I called to check in, they apologized and told me a technician would come by the next day(Saturday) to remove it. It is now Sunday morning and there is still a cable blocking my driveway(and front door.) I have received ZERO communication from Comcast. This is a serious safety issue and also an inconvenience. [Edited: Inflammatory]
XfinityBillie
Official Employee
•
3.7K Messages
3 hours ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
1
0